At HPC Fire Inspired, the motto “knowledge is power” is not just a slogan, it is embedded in the company’s DNA. Through HPC University, the company’s flagship educational initiative, HPC Fire empowers dealers, technicians, and customers with deep expert level knowledge in fire feature installation, service, and innovation.
Why Education Matters to HPC
HPC Fire Inspired has long recognized that its products — from burners to ignition systems — are only as good as the people who install, maintain, and support them. By investing in training, HPC ensures that its network of dealers and technical professionals can uphold high standards for performance, safety, and customer satisfaction. HPC Fire+2HPC Fire+2
Their training philosophy is simple but powerful:
- Equip technicians and sales staff with a thorough, practical understanding of HPC products
- Provide ongoing education so certified experts stay current with evolving industry trends
- Build a trusted, confident dealer network capable of delivering excellent service and installations
Building a Community of Experts
Perhaps most importantly, HPC University is not just a training program — it is a community. By certifying dealers and installers, HPC is creating a network of knowledgeable professionals who can share best practices, collaborate on challenging installations, and uphold the brand’s high standards for performance and safety.
This ecosystem of certified experts strengthens HPC’s entire distribution and service network. Customers receive help from competent, confident professionals; dealers benefit from differentiation and trust; and HPC benefits from more consistent, high-quality deployment of its products.
What HPC University Offers
HPC University is rooted in a Certification Program, but it is much more than a one-time course. Here is a breakdown of the core elements:
- Comprehensive Certification Program
Participants enroll in in-depth training that spans all critical aspects of HPC fire features: Beginning with the Introduction, Burners, Gas Types, Ignition Systems, Engineering Documents, Outdoor Product Lines, Quality Assurance, Service Warranty, Sage ERP System Training, Safety and OSHA. Through this course work, participants will gain a greater understanding around all HPC product lines from the point of installation to product application, as well as troubleshooting. HPC Fire+2HPC Fire+2
Graduates of the program are recognized as certified experts and receive a badge of credibility that reassures customers and strengthens the dealer’s position in the marketplace.
- Tech Talks Library
HPC maintains a robust library of on-demand “Tech Talks,” covering topics such as installation best practices, troubleshooting strategies, and creative application ideas. These sessions are practical, accessible, and designed for real-world implementation. - Webinars & CEU Presentations
For ongoing professional development, HPC hosts live webinars and presentations that offer Continuing Education Units (CEUs). These sessions help certified professionals keep their skills sharp and stay up-to-date with industry changes. - In-Person Training
When hands-on experience is critical, HPC brings the training to you. Their on-site technical and sales training often makes use of a mobile learning center. HPC’s Truck and Trailer is equipped with a fire pit, pizza oven, and other fire-feature demos. It is an immersive learning environment where technicians can work directly with the hardware while guided by experts.
The Benefits of HPC Training
Why should dealers, distributors, or technicians invest time in HPC University? The benefits are tangible:
- Technical Proficiency: Trained technicians can troubleshoot and fix problems more quickly, reducing downtime for customers.
- Warranty Compliance: Proper training helps ensure installations follow manufacturer-recommended procedures, which supports warranty validity.
- Safety: Fire features are inherently hazardous. HPC training emphasizes correct safety protocols, helping protect both installers and end users.
- Customer Confidence: When customers know they are working with certified HPC professionals, they feel more secure in their purchase and installation.
- Efficiency & Growth: Dealers with trained staff work faster and smarter. Better service leads to stronger customer relationships and, over time, a more competitive business.
- Professional Development: For individuals, being part of HPC University supports career growth. Certification signals commitment, reliability, and deep product knowledge.
How to Get Involved: Enrolling In HPC University
Enrolling in HPC University is straightforward:
- Visit the HPC Fire Inspired website university.hpcfire.com to explore available courses and sign up.
- Contact the HPC tech department to discuss tailored training options — whether remote, at your location, or using their mobile training center.
- Keep an eye on HPC’s webinar calendar and Tech Talk library for opportunities to continue learning and earn CEUs.
Conclusion
HPC University is more than a learning initiative — it is a strategic investment in competency, trust, and excellence. By equipping dealers and technicians with rigorous training, practical resources, and certification, HPC Fire Inspired ensures that its’ products are installed properly and maintained to the highest standards. In doing so, they not only light up backyards — but also ignite careers, strengthen partnerships, and advance the art and science of fire features.
If you are interested in joining HPC University — whether as a dealer, technician, or installer — now is a wonderful time to reach out and explore how their training can elevate your ability and your business.
