HPC One APP – Giving Customer’s Control With One Touch
Streamlining & Enhancing Customer Experience
Our customer’s are our inspiration behind each design. HPC strives to create experiences that enhance our customers’ lives. It is our teams’ belief that customer service doesn’t just occur at the point of sale. HPC is dedicated to educating our consumers about all of our signature offerings to fit their design needs, while streamlining their purchasing experience and offering continued support to ensure long lasting satisfaction. This Tech Talk is dedicated to the latest advancement in HPC’s technology to further enhance customer service and satisfaction. HPC’s One APP allows customers access to the latest and greatest HPC has to offer from presale to the point of installation; providing solutions to any issues as well as offering the ability to control the operation of their fire appliance with ease.
HPC ONE APP Functions & Benefits:
HPC One App houses all of our technological operations decreasing the amount of storage used on your device. Offering customers the ability to seamless transition from each facet with a tap of your fingertips. Customers who already have HPC Apps will only need to complete a simple update to unlock all of the latest features from Augmented Reality, to HITS, and Home Automation control.
- HPC AR- Offers our customers the ability to select their desired design and see it in their space in real time. HPC AR enables customers to switch out design aspects from media to finishes helping clients to cater their design to their personal style. It is truly a game changer aiding customers in the design stages giving them a 360 visualization of their fire feature.
- HITS- HPC Installation and Trouble Shooting technology identifies safety clearances and tools needed throughout the process while giving clear step by step instructions for installation, as well as offers solutions to any potential issues. Within this aspect of the application, our customers can register their appliance and house all pertinent warranty information for their fire feature protecting their investment. Offering ongoing service long after the sale, this application opens up a direct line of communication giving customers the ability to provide direct feedback to our customer support team enabling HPC to give more immediate assistance. HITS allows HPC to alert customers of any updates required as well as provide advisements and recommendations for maintaining their fire appliance aiding HPC in achieving our goal to provide excellent service.
- HPC Home Automation/H Connect- This technology allows our clients to control Electronic Ignition HI/Lo models from flame ignition, to adjusting flame height as well as setting timed shut offs. In addition to controlling your appliance with a device, it’s now possible to sync your fire pit to home automation technology. This enhancement enables owners to operate fire designs with a simple phrase; such as, “Hey Google”, or “Alexa” turn on my fire. This advancement pairs reliable designs with modern conveniences. Within H Connect, HPC consumers will be able to monitor critical analytics such as life time burn time, internal temperatures and maintenance alerts. In turn, this information enables owners to stay on top of fire pit care extending the longevity of their design as well as protecting their investment.
Customer Service:
Keeping our customers at the forefront is what propels HPC forward in the fire industry. Our customers inspire our designs giving our team the drive to make continued advancements in our technology delivering unparalleled appliances and service. Combining all of our technological apps into one application offers HPC customers the ability to manage all aspects of their purchase from design stages to installation, operation and managing warranties that protect your investment. Our Certified NFI Tech Team will service all your needs guiding you with their knowledge and expertise. Any questions or concerns don’t hesitate to contact us at 937-436-9800.
