Tech Talks – HPC’s FPPK/Push Button Flame Sensing Appliance, Offerings & Trouble Shooting

Intro:
HPC’s FPPK Push Button Flame Sensing Gas Fire appliance is CSA certified ensuring consumers the highest quality and safety. The FPPK Smokeless Fire Pit utilizes a battery-powered spark ignition system that simplifies use for owners offering effortless control over the appliance with just the push of a button. The FPPK series is equipped with an automatic flame sensor that detects when the pilot is extinguished and will automatically close the gas valve offering consumers an added layer of safety. This Tech Talk will highlight one of our most popular designs and offer deeper insight into the overall function of the design giving consumers knowledge to enhance their experience.

The FPPK’s design was carefully curated utilizing 3 main components to offer a safe reliable fire feature that withstands the test of time. The three major components are the Pilot Assembly, the Safety Pilot Valve and the Push Spark Generator.

When HPC’s Tech Team receives calls regarding the FPPK it is typically due to the initial start up sequence. Upon completion of installation, the first ignition may take a bit longer than the usual 30 to 45 seconds. At times, this raises concerns with our consumers, but the HPC team wants to assure the public that this is completely normal and is due to the system purging excess air from the gas lines. Generally, once the fire feature is seasoned the start up time will fall within the typical 30-45 seconds to ignite.

FPPK Start-Up:
HPC’s Tech Team would like to draw attention to the importance of following the Ignition Sequence Instructions. Following the outlined steps will guarantee that the ignition sequence will be completed igniting the fire appliance without fail.

Note: Releasing the push button prematurely once the pilot lights, will the decrease the power that creates the millivolt providing energy to electromagnet that holds the valve open.

Issues Stemming From The Pilot:

Maintaining your fire feature is imperative to increasing the longevity of your appliance. Overtime, dirt and debris can get inside of the pilot orifice. In turn, the clog in the orifice blocks proper gas flow to the pilot hood. If there is no pilot flame present after 30-45 seconds it is most likely due to a clogged orifice. To properly clean the orifice, pull out the pilot tube, then locate the orifice and use a small needle to dislodge the debris. If you are unable to clean the orifice, HPC offers a replacement pilot kit. These kits are in stock and ready to ship. This is a quick and easy replacement.

Overtime, normal wear and tear could lead to a need to replace the thermocouple. If the pilot lights, but the main burner does not ignite this may be indicative that the thermocouple has been damaged and requires replacement.

If the pilot flame is low and isn’t enveloping the first third of the tip of the thermocouple this may be indicative of low gas pressure. This most often occurs on newer units. HPC’s Techs recommend checking the gas pressure. However, if the unit is older, a low flame may be more indicative of a partially clogged orifice. The orifice can be easily cleaned or replaced.

Issues Stemming From The Spark Generator

The most common issue with the spark generator is due to a dead battery. Simply replace the old battery.

If the system is not generating a spark the next step is to check the grounding wire that is attached to the valve box. If the grounding wire comes loose a spark will not be generated. If the wire is loose be sure to tighten the wire restoring the connection.

If a ticking sound is coming from the pilot and there is no spark at the pilot head this is an indication that the system is arching somewhere else due to a hole in the insulation of the igniter wire. The best solution to correct the malfunction is to replace the igniter.

Issues with the Valve:
HPC’s Tech Team have fielded the occasional issue with the valve. Fortunately, the FPPK Smokeless Fire Pit utilizes a mechanical valve and if any issues arise the solutions are easy fixes. The most common issue is consumers will overturn the knob which shears off of the pin. When this occurs the solution is to purchase a replacement valve.

HPC’s Valves are built to run on 1/2 lb gas pressure, running higher pressure though our valves can result in the valve becoming damaged and will require eventual replacement.

If there is an instance when there is the smell of gas permeating it would be important to conduct a leak check. Applying soapy water around the valve will reveal whether or not a leak is present. If bubbles emerge this will indicate a leak. In this Instance, HPC recommends purchasing and installing a new valve.

Customer Service:
Empowering our consumers enhances their experience. HPC’s FPPK is a great addition that can truly elevate your backyard ambiance. HPC values quality and safety to ensure our products light every time. Each member of HPC plays a critical role in maintaining the integrity of every fire design. Our Certified NFI Tech Team will service all your needs guiding you with their knowledge and expertise. Any questions or concerns don’t hesitate to contact us at 937-436-9800.