HPC Dealer/Distributor Newsletter – September

September’s Service & Happenings: Gearing Up For Fall

HPC is always striving to create innovative designs that enhance and elevate our consumers’ experience. Our Team is dedicated and works diligently to create continuous growth offering seamless service to our consumers. We couldn’t do it without our market partners and want to express our gratitude.

New Smaller EI Valve Box Officially Launched:
HPC saw a need and we aimed to fill it. Safety is always a primary focus and the new design has achieved CSA certification. The new valve box measures approximately 13”-19” wide by 7.75” tall.

The smaller design allows our technology to be paired with more shallow bowls, further diversifying customer options. Per Chuck Parson, “The driving force behind the new innovative design was to offer more options to our consumers. The sleeker design makes it possible to house our technology in tighter bowls and enclosures.” HPC’s new improved valve box boasts a smaller lighter design and features HPC’s proprietary outdoor solenoid valve which can withstand harsher elements. HPC’s engineers took extra care during the design stages making thoughtful changes to the design which enhances users’ experiences. The addition of the trim valve is great for fine tuning your flame height preferences at the point of installation. In addition, the engineers have made critical components more accessible simplifying any service or maintenance tasks. The transformer is now housed further away from the module offering great benefits to the costumer increasing overall longevity of the equipment. The Solenoid valve is a game changer further enhancing the consumer experience.

2023 HPC Catalog Revamping:
HPC is revamping our catalog layout. We desire to create a catalog that is a useful tool displaying our product lines while relaying pertinent information for consumers. As our market partners, we value your opinion and would like to enlist your feedback around how we can make the catalog more user friendly. Please contact ayoung@hpcfire.com to share your ideas.

HPC Employee Spotlight – Ron Mahaffey, Testing & Packaging Supervisor:
Congratulations to Ron Mahaffey for his promotion to Testing and Packaging Supervisor. Ron has been a fixture with HPC for the past 11 years. Ron started as a temp working in packaging and after 7 months he developed a skill set that has proven to be a true asset to our team. For 5 years, He served our company well in our testing department. Prior to his promotion, Ron held many positions over the next several years with HPC. As he grew, he continued to add value to our team. Ron has worked in RMA, the customer specialist group serving consumers directly as well as held the floater position. His extensive knowledge of HPC helped him to jump in on any task making his transition to supervisor easy and smooth.

Ron Mahaffey

Becoming a team leader has been a long time goal for Ron. Seeing him grown into this role has been a pleasure and we know he will continue to guide his fellow employees while working collaboratively. In his new role as the Testing and Packaging Supervisor, He oversees testing processes, communicates results as well as helps facilitate resolutions to any potential issues. Per Ron, “We are the last set of eyes confirming that all the components function properly ensuring that every design meets all quality, safety and reliability standards”.

Per Ron, I truly enjoy what I do. I am grateful for the people that I work with. We have great team chemistry and have a supportive working environment. I enjoy coming together as a team to find solutions to issues. Ron shines most when issues arise. He is great at breaking down the problem and organizing his team to carry out their roles achieving a solution.

In his spare time, he enjoys hanging out with friends and family. As a youth he played baseball and has passed down his passion for this great past time to his 15 year old son. Now, you can find him on the ball field coaching his son’s team. He also enjoys playing cards, and watching his favorite sports teams.

We are grateful for Ron’s hard work and dedication to HPC. His efforts are truly appreciated and he and made a great impact on our company.

Trade Show Season Kickoff:
HPC is gearing up for Trade Show Season. As a leader in the industry, we will be partaking in some of the biggest shows advertising products to service all your clients’ needs. The GEI Hardscape show will take place in Louisville KY next month October 18-21. We will have an outdoor and indoor booth as well as have set times to meet with pertinent vendors and dealers. We are focusing on building further relationships to expand our reach within the marketplace. Please contact Chad Ewing at ChadE@hpcfire.com to set up a designated time to meet up with us at the show.
Be on the lookout for more information regarding upcoming shows:

  • International Pool & Spa November 12-17, 2022 in Las Vegas NV
  • Northeast Pool & Spa Show Jan 24-26, 2023 in Atlantic City
  • International Builder Show Jan 31-Feb 2, 2023 in Las Vegas NV
  • Hearth Patio Barbecue Association March 2023 in Louisville KY

Get In The Know:
HPC remains committed to offering the best products for outdoor entertaining while providing excellent customer service. We love what we do and want to share our passion with you. Not on our mailing list? Scan our smart code or go directly to www.HPCfire.com to sign up for our news letter. You will have the most current information regarding new product launches, tech talks, dealer promos and critical contacts.