Get it While It’s Hot: Customization is Trending
HPC’s Custom Game is Hot
As more and more residential and commercial settings are heating up their outdoor gathering spaces to meet growing demand, the need for customization is growing. HPC has long accepted custom work, but the increased product demand provided an opportunity to improve our custom services.
Director of Engineering Palani Ammasai recognized that opportunity and got to work on improving HPC’s custom offerings. He started at the beginning – by simplifying the order process.
“I believe that you serve the customer as quickly as possible so that you have more opportunity to serve them,” said Palani. Working with the team, he streamlined the process to reduce the time needed to get from drawings to production. He also brought all information and documentation in a single packet, making it easier for the customer to see exactly what was in the custom package.
That small change, along with better custom capabilities visibility, has resulted in a dramatic increase in custom orders each week. But Palani and his team didn’t stop at the order process.
All HPC burners are CSA certified. However, getting custom orders certified is challenging because they don’t fit the standards of stock products. Palani and the team worked to standardize many of the elements in a custom product while allowing the flexibility to customize.
As a result, HPC is awaiting final notification of CSA certification for its custom products. HPC would be the first to achieve custom CSA certification.
Learn more about custom offerings by contacting Chad Ewing at chade@HPCfire.com.
On the Road, Again!
We’re on the road again! HPC is bringing the training to you. We’re enjoying meeting everyone and learning more about your businesses. You can still schedule on-site sales and/or technical training for your team by submitting a request to chade@hpcfire.com.
The Forno de Pizza, one of our newest products, is included in our training. Upon seeing it in person, many have commented on how beautiful the oven is and that pictures don’t do justice for the mosaic tile on the dome. Seeing the products in person gives you a completely different perspective and allows you to better sell to your customers.
We receive lots of positive feedback about the onsite training as well as our video training. Many of you have been amazed by the people and resources we bring to support HPC products. That’s because we believe in them and we’re here to support you.
We look forward to hosting a training for you in the near future. And don’t forget other training opportunities available to you. Check out Tech Talks and future webinars on the dealer portal. You’ll find links to them under Marketing Docs.
A Photo is Worth a Thousand Words
We love seeing photos of all the HPC products in installations. These photos are used in marketing materials and in our social media feeds. In social posts, not only do we highlight the products, but we give you credit to direct potential customers to you.
Send photos of great projects to chade@hpcfire.com. Be sure to include project details and contact information of the photographer if they are professional images. We want to show off all the great work you are doing and give customers ideas for creating their own personalized backyard environments.
Upcoming Product Launches
HPC remains committed to offering the best products for customizing outdoor environments. Watch here for product launch dates.
- Sport Pit: 10/18/21
- Powder Coat Bowls: 12/31/21
- UGO: Match Lit and FPPK 11/17/21
- EI: 1/15/22
- Redesign Valve Box: 1/15/22
- Home Automation-Alexa: 3/16/22
- EI Tiki Torch: 6/1/22
Let us know how we can support you! Contact chade@hpcfire.com to let us know how we can help.
