The HPC Difference, Deciphering Sounds Of Your Fire Appliance

Purchasing an HPC Fire Inspired Design will guarantee you an appliance that will last the test of time. HPC’s Research and Design team strive to offer our customers the latest technology; taking extra care to test each design to ensure optimal functioning and customer satisfaction. This Tech Talk will educate consumers around typical sounds that one may hear from their fire appliance as well as sounds that may indicate potential issues. Our team is here to service you and that support doesn’t end at the point of purchase.

Sounds to expect

HPC’s Engineers have rooted every design in research taking the utmost care tooling each piece to. When igniting your Push button appliance it is typical to hear the ticking of the igniter this sound will subside once the sequence is complete. With HPC’s Electronic Ignition, you may hear a low sounding click from the valve when the ignition sequence is initiated. HPC utilizes ½ pound gas pressure so the flow of the gas isn’t audible, but it is normal to hear a low flicker from the source of the flame. Whether it is HPC’s classic Penta burner or our signature Torpedo burner you can expect the same performance yielding a quiet, beautiful, reliable flame.

Comparing HPC with competitor brands you can truly see a difference in performance and reliability. HPC takes extra care to drill the holes in our signature stainless steel burners. Doing so lessens any restriction for the gas to flow to our burners creating a natural looking flame that burns quietly. Many competitor brands choose to punch the holes in their burners which causes a loud whistling sound as the gas flows over the holes to the burner. Punched holed burners typically produce a less natural looking flame as the residual hanging piece of metal impacts the flame pattern negatively.

HPC’s Tech Team have encountered customers who have experienced issues with previously owned competitor equipment and want to know what sets HPC apart. For instance the lack of a raised up and strategically placed weep holes make their valve vulnerable to water. Water will get into the valve and then into the gas line causing a gurgling noise to occur. HPC’s appliances are designed to withstand harsh elements. From our raised hub, drilled weep holes and our strategic placement of components, these added steps of care mitigate water abatement issues that continue to plague competitor designs.

Sounds That Indicate Issues

At the point of installation, working with licensed professionals is highly recommended. These trained professionals know what materials are best to use, and how to check for issues upfront so as to avoid larger financial burdens down the road.

If you hear a whistling from your HPC Fire appliance, it is most likely an issue with the flex line that has been run. When installing flex line it is important to keep the radius as loose as you can avoiding any harsh bends in the line.

A loud Jet Engine sound coupled with a very tall flame indicates improper gas pressure and this can cause damage to the gas valve. Regulating your gas pressure is another critical component. High pressure gas can cause a roaring sound that will be amplified through the burner. HPC provides step by step instructions to follow to ensure your appliance runs optimally.

Proper gas line sizing is key to providing a sufficient supply of gas to your unit. If the line has too many bends in it or there are too many transitions this can cause nuance drop outs as well as produce a whistling sound. Working with licensed professionals will help mitigate any potential installation issues as they can verify critical factors such as distance of gas source from the fire pit, and gas pressure. It is best to keep your line uniform. For more details regarding this topic refer to our gas line sizing tech talk or contact HPC’s Certified NFI Technicians.

Being Proactive Consumers

While HPC has mitigated many issues for our consumers with our well thought out designs, there are several critical steps in the planing stages that consumers must take the time to consult with professionals to ensure installation is completed properly.

When planning out your design, HPC strongly recommends conferring with licensed professional plumbers to calculate proper gas line sizing to be run to your unit as well as provides assurances that each component is installed properly following local codes and installation instructions that guarantee optimum functioning.

To maintain your appliance HPC recommends burning regularly. Burning as often as you can helps maintain your appliance by burning off any residual water from outdoor elements. Performing regular checks to ensure the appliance is free from any debris will also extend the life of your fire design.

Customer Service

HPC values knowledge and invests in the exploration of best practices as well as engineering to ensure the quality and performance of each fire design. HPC stands by the integrity of our units and offers our customers lifetime guarantee warranty. Refer to HPC’s warranty guidelines servicing all of your needs.

Let our dedicated Certified National Fire Institute Tech Team as well as our Customer Specialists field any questions or concerns. Our team will walk you through the process from start to finish ensuring your fire appliances exceed your desires. Reach our HPC Fire Inspired Team at 937-436-9800 or at Info@HPCFire.com.

Buying HPC we can guarantee that in spite of rain HPC’s Flame will sustain.