HPC shifts business model to focus on more
direct lines of communications with their customers.
As we continue to navigate through this COVID crisis, it is apparent that the way companies currently do business is ever evolving. HPC is no exception to those changes. That is why, HPC is excited to announce that we are adjusting our business model to get a more direct line of communication with you, our customers. Effective July 1st, HPC will no longer employ independent sales representatives. We added Customer Specialists to our industry leading Customer Service team to better serve our dealers, distributors, OEM’s, and E-Commerce customers. HPC would like to thank our sales representatives for their years of service and wishes them well in their future endeavors.
As we focus on strengthening our strategic partnerships, the HPC Sales and Marketing team will now consist of the following groups that are ready to service you for any of your HPC Fire Inspired™ needs:
- Customer Specialists
- Customer Service / Order Entry
- NFI Certified Technicians
- Market Manager – Digital Marketing Support
HPC realizes that the voice of our customers is more important than ever, and that is why we feel having a direct line of communication with all of you is critical in our continued growth. Over the past year we have launched the following programs to support our customers:
- HPC Dealer Portal
- HPC new website
- BILT – 3D Interactive Instructions and Troubleshooting App
- Marketing Promotions
“We believe that customer service is not just a department, but rather it is the entire company” says Sean Steimle, CEO of HPC Fire Inspired. We will continue to strive to exceed your expectations!”
HPC, based in Dayton, Ohio, is the leading manufacturer of gas fire features and fire-and-water features for residential and commercial applications. Its products are available through hundreds of specialty retailers and select online merchants.
Photos and specifications available upon request.
