Tech Talk – Enhancing Consumer Experience

HPC Fire Inspired Accessories

Annette Franz, Founder and CEO of CX Journey once said, “In a world where products and services are becoming more and more commoditized, customer experience is the only true differentiator.” HPC Fire Inspired team is dedicated to enhancing consumer experience and values our vendors as we partner to achieve optimal customer satisfaction. This Tech Talk will review HPC accessories that may be added to our fire features to enhance the aesthetic design, safety, and ease of use

Aesthetics:

All of HPC’s Fire Inspired units can be designed to cater to client’s unique personal styles. HPC provides a wide variety of accessories that can elevate the designs offering a more finished and polished look. We offer beautifully constructed glass wind guards that surround the fire and water features. This reduces flame disturbance and prevents loose items from getting too close to the flames. The guards are available in various sizes and are shaped to fit round, square and linear burners. HPC covers are built to last as well as offer an extra layer of protection to maintain the fire appliance. Our covers are made from vinyl, stainless steel, and spun aluminum. They come in an array of colors and are sized to fit each fire appliance perfectly. Choosing media can really enhance the design. Going for a rustic look? HPC has you covered. We recently added three new styles of high-performing refractory fire logs. Available in Arizona Weathered Oak, Aspen Birch, and Western Driftwood. Casted from actual pieces of wood, our outdoor refractory logs provide an aesthetically realistic look and are made with long-lasting material resistant to breakage. The logs are fitted to use in liner, H-burner, square and round fire units. HPC’s lava rocks and stones are a great choice that provides a base to increase combustion efficiency while giving a natural look. The rocks come in multiple colors and withstand outdoor elements. Want a more modern look? Take a look at HPC’s selection of decorative fire glasses. We offer ten colors of recycled fire glass. You can’t go wrong with adding any of these great accessories as they provide safety and functionality while adding ambiance to your outdoor space.

Rolled Lava Stone

Match Lit Series and Push Button Flame Sensing:

HPC’s Match Lit Series (MLFPK), is the most tried and true CSA-certified fire appliance. It features a simplistic igniter that is lit with a match and a turn of the gas valve. HPC honors its’ tradition while ushering this series into the future with the addition of the control gas line timer (GT-ESTOP-2.5). This timer controls the flow of gas while allowing you to set an operation time. Once the designated time expires, the gas supply to the unit will automatically turn off. The Control Gas Line Timer can be set for any increment of time for up to 2 hours. The Push Button Flame Sensing appliance (FPPK) can also be paired with a control gas line timer as it features a manual ignition. The FPPK is an easily lit unit that doesn’t require electricity to be run as it is powered by a battery. The addition of the timer enhances the client experience as it increases safety as well as convenience.

Electronic Ignition ON/Off Models and High/Low Flame Models:

The Electronic Ignition (EI Series) is CSA-certified and factory tested. Our EI models meet ANSI standards for safety redundant systems. The On/Off models have the option to operate via a wall switch or with a remote. The High/Low Flame Models include a new remote with on/off functions as well as diagnostic fire pit feedback and high/low flame adjustment. To access even more features download the HPC Fire App Available with Bluetooth control on Apple and Droid devices. While this unit is packed with amazing features, HPC offers a few more accessories to further enhance the consumer experience. For the On/Off model HPC has developed a remote (578-C), which allows for easy operation. In addition, HPC has created two timers that may be paired with the On/Off model. The 694 timer can be set up to 2 hours and the 695 timer can be set for up to 12 hours. For both the On/Off and High/Low model we’ve developed the Emergency Stop or ESTOP 311 which is an additional safety feature that will shut down the whole unit. To ensure safe use near water, HPC provides power supplies for up to 12 and 24 volt ignitions. All these added features have been curated to streamline use for consumers as well as enhance safety and overall functionality.

Customer Support:

HPC values our partnerships, let our Certified NFI Tech Team and Customer Specialists help elevate our consumer experience. Reach us at 937-436-9800 or at HPCfire.com and Let’s light the way in the fire industry.