The Pulse of HPC: Introducing Our Customer Service Specialist Team “Building a good customer experience does not happen by accident. It happens by design (Clare Muscutt, CEO).” HPC Fire Inspired has always valued our business partners and customers. In response to changing times, HPC has focused on evolving to meet the ever-changing needs. Over the past year, HPC has made active strides towards increasing our visibility and accessibility to provide our consumers and market partners with outstanding service. This Tech Talk is dedicated to the establishment of HPC’s Customer Service Specialist Team and their role in elevating the overall service HPC provides. Establishment of Customer Specialist: In response to the demands of the market, HPC saw a need to ramp [...]

Creating An Oasis HPC’s Electronic Ignition And Hospitality AmexBusiness once stated, “ by connecting with your customers, you can optimize their experience and gain their loyalty.” Connection is a key element in the business of Hospitality. A deeper connection is made by seeking to understand what patrons want. Offering amenities can set your business apart and leave guests feeling as though you are truly invested in the enjoyment of their experience. Imagine yourself as a guest walking up to a luxury hotel taking in the initial first impression and being greeted by a beautiful fire feature. Such a statement piece creates a welcoming home away from home atmosphere leaving a lasting mark on all who take in the scene. HPC Fire Inspired offers [...]

Knowing Your Source Of Fuel Natural Gas and Propane Fueled Fire Features HPC Fire Inspired is a true leader in the fire feature industry. HPC is truly dedicated to the innovation of technology that produces diverse, safe, and quality product lines which enhance consumers’ experiences. This is evident by the many accolades that HPC has received within the industry for being the first to offer CSA Certified Outdoor Fireplace burner inserts, CSA certified fire on water, as well as CSA Certified Ready to Finish small tank kits. HPC also lead the industry by offering electronic ignition (EI), developing thermocouple sensing with an EI control module, as well as creating the SmartArc Tiki Torch, and offering a patented Penta Burner using less gas while [...]

Here’s What’s Cooking In Our Oven Let’s Get Cooking In HPC Forno de Pizza Oven Intro: Dione Lucas, an infamous chef who was the first female graduate of Le Cordon Bleu once said, “The preparation of good food is merely another expression of art, one of the joys of civilized living.” HPC Fire Inspired wants to welcome you to the art of cooking with our Forno de Pizza oven. HPC Fire Inspired strives to educate our consumers so that they may enjoy their investments to the fullest. In this Tech Talk, we will dive deeper into what’s happening in the Forno de Pizza Oven while you are cooking as well as highlight the Forno de Pizza accessories and share some of our signature [...]

The Flame Of Your Dreams: Maximizing Flame Height Through Proper Installation William Shakespeare once said Fire that’s closest kept burns most of all. HPC Fire Inspired values and listens to the desires of our customers. In turn, responds by creating designs that achieve diverse aesthetics and functions while bringing dreams to reality. HPC Fire Inspired Research and Design Team are dedicated to ensuring each piece of your fire feature is tooled properly. From the orifices to the ports, each part is inspected and tested before it reaches the hands of our customers. Thus ensuring our burners will light every time. In this Tech Talk, HPC Fire Inspired will highlight how critical proper installation is to the functioning of [...]

Old World Cooking With Modern Convenience HPC Forno de Pizza “The most beautiful things in life are not physical things. They’re people, places, memories, and pictures. They’re feelings and moments, and smiles and laughter (Joanie SLM).” HPC Forno de Pizza creates opportunities for families and friends to come together to celebrate traditions through cooking with fire. HPC Fire has provided Forno de Pizza with flame sensing technology and technological support since 2009. In 2020, HPC officially acquired Forno de Pizza to take the company to new heights and to offer customers outdoor dining products. Hugo Laranja’s true passion for the engineering design and mission for the oven to be safe, aesthetically pleasing, and simplistic to use made for a perfect union with [...]

It’s All About Stainless Steel Benefits Of HPC’s Stainless Steel Torpedo Burner John A. Shedd once said, “A ship in the harbor is safe, but that is not what ships are built for.” HPC’s Research and Design Team Lead by our top-notch Engineers breathes life to this quote with each design they create. Partick Schatz, an HPC engineer speaks to the extensive research that goes into each piece. He states, “Our product designs are carefully curated, with safety at the forefront while HPC’s testing team proves out functionality and performance before each design is approved.” This Tech Talk is dedicated to the brilliant design of HPC’s Stainless Steel Torpedo Burner and will also provide a comparison to a Jetted Brass Burner. HPC’s [...]

Fire At Your Fingertips: Bluetooth Syncing HPC Fire Inspired values our customers and wants to ensure that they receive the upmost care. Our National Fireplace Institute Certified Tech Team strives to keep our patrons informed. Chuck Parsons shared the importance of the HPC Tech line and how it allows HPC providers to remain in touch with consumer needs. In response to recent inquiries regarding our Remote Electronic Ignition Control technology (EI Series), HPC is dedicating this Tech Talk to provide education around Bluetooth syncing. This Tech Talk will explain the benefits of our Bluetooth features as well as walk you through the steps to sync your remote and HPC Fire App with your desired fire design. Benefits of Remote Electronic Ignition Control [...]

Gas Line Sizing Ensuring Safety and Performance HPC Fire Inspired is here to service you and meet all your fire design needs. Our National Fireplace Institute certified Tech Team, led by Chuck Parsons, will help troubleshoot any installation issue bringing your dreams to reality. In response to our consumer questions, the HPC Tech Team wants to address the importance of gas line sizing when choosing your fire feature. Our team believes in educating our consumers empowering them to become informed buyers so they may light up their lives with HPC fire designs. This Tech Talk will leave you feeling informed and confident around gas line sizing enabling you to enjoy your fire feature to the fullest. Gas Pressure Basics: Investing in [...]

Not All Hot Surface Igniters are The Same In this HPC Fire Inspired Tech Talk, we will discuss the igniter replacement unit for the electronic ignition ON/OFF and HI/LO units.  HPC Fire Inspired changed the igniter style and material in 2019 and that has caused some confusion for the dealers and their customers. Today we clear this confusion up. Let's start with the older “blade” type igniter. When HPC Fire Inspired first released the new EI system late in 2016, it began life with the blade-style silicon carbide igniter. Many may know it because of the perforated barrel that was installed to protect the delicate nature of the igniter. This worked very well for pilot ignition, but there were many problems [...]