A Valued Investment
HPC Fire Inspired Vs. Big Box Stores: You Get What You Pay For
The Great Elvis Presley once said, “Values are like fingerprints. Nobodies are the same, but you leave them all over everything you do.” HPC Fire Inspired designs definitely leave their mark within the fire industry. This Tech Talk will discuss HPC’s place within the fire feature industry versus Big Box Stores. We will hone in on what HPC values as a company comparing our patented technology, the quality, and robustness of our appliances as well as the safety features with Big Box Store brands. In the end, we will let the customer decide what rings true to their personal values.
Technology:
HPC’s dedicated Research and Design team puts each design through rigorous testing to ensure quality appliances that are not only safe and reliable but stand the test of time. Fire features are our area of expertise and our team strives to ensure customer satisfaction. What truly sets HPC’s fire designs apart from other brands is the cutting-edge technology that elevates the customer experience. The specialized Augmented Reality App allows patrons to choose their designs and see them in their space simplifying the planning stages. To aid consumers with getting their appliances operational HPC offers the BUILT APP. The 3-D interactive installation and troubleshooting smart app walks you through each step. HPC’s Fire Bluetooth APP offers modern convenience to turn your appliance on and off. The APP offers personalized built-in timers with the mere touch of a button on your device.
In opposition, Big Box Store Brands offer a very standard means of operation as well as lack technological integration.
Quality & Robustness:
HPC appliances are made with commercial grade stainless steel which can withstand harsh elements and are a true investment in the enhancement of your outdoor living space. Every appliance is outfitted with patented technology allowing HPC’s flame to burn brilliantly, quietly, and clean. Through extensive research, HPC’s R&D team developed a raised hub design that is installed on every appliance. The raised hub has strategically placed weep holes that guide water away from the source of gas and the controls ensuring that the unit will light every time. This summer HPC Fire Inspired introduced the Stainless Steel Torpedo flame. It has quickly become a customer favorite, as it by far yields the largest and most brilliant flame on the market. HPC values quality so much that we provide lifetime guarantees on our fire designs and have a dedicated customer service department that are readily available to service customer needs.
In contrast, Big Box Store Brands utilize lower grade materials, which cannot withstand harsh elements allowing them to only last for a few seasons. Due to lack of technology, their flame reliability and brilliance often underperform. In addition, they only provide limited warranties with lacking customer service departments which make it difficult to resolve quality concerns.
Safety:
HPC offers over 400 CSA-certified appliances. In addition to the third-party testing, HPC provides a final internal test of the full appliance. While Big Box Store brands may have a single piece certified by CSA, HPC takes the extra step to test the whole unit ensuring that the ignition system, valve, pan, and burner all work seamlessly together giving off our signature brilliant flame. As an added precaution, HPC developed Electronic Thermocouple Technology. This mechanism allows the valve to recognize if there is a flame on the pilot. The valve will remain open allowing gas to flow if a flame is present and will close in the event that the flame has been extinguished. The value of safety is upheld first and foremost for each HPC design.
Customer Satisfaction:
HPC values knowledge and invests in the exploration of best practices as well as engineering to ensure quality and performance for each fire design. We stand by our units with our lifetime guarantee, promising it will light every time rain or shine. HPC chooses to not sell our specialized designs through big box stores because we value keeping in close touch with our customers to ensure their satisfaction.
Let our dedicated Certified National Fire Institute Tech team, as well as our Customer Specialists, field any questions or concerns. They will walk you through from start to finish ensuring your fire appliances exceed your desires. Reach our HPC Fire Inspired team at 937-436-9800 or at Info@HPCFire.com. Our team is truly passionate and works tirelessly to fuel the flames of your dreams.
