WARRANTY
Explore our limited lifetime warranty.
HPC Fire Inspired warranties product against manufacturing defects that prevent safe and correct operation of the product commencing from the date of original sale / shipment from HPC. The warranty on parts and in-house labor will apply only to claims presented to us by our original customer and is in lieu of all other warranties expressed or implied. Please refer to the Warranty Chart below for warranty periods.
| Components | Application | |
|---|---|---|
| Indoor Fireplace | Residential | Commercial |
| Safety Pilot & Latch Tap Valve Kits | 5 years | 5 years |
| Millivolt & Manual Valve Kits | 5 years | 5 years |
| Indoor Remote Control Kits | 5 years | 5 years |
| Outdoor Fire Effects | Residential | Commercial |
| Stainless Steel Fire Burners | Hassle Free Lifetime | Hassle Free Lifetime |
| Electronic Components and Gas Valves | 3 years | 1 year |
| Pilot Assembly | 2 years | 1 year |
| Stainless Steel Components | 5 years | 1 year |
| Cold Rolled Steel Components | 1 year | 6 months |
| Refractory Outdoor Logs | 5 years | 5 years |
| Unfinished Fire Pit Enclosures | 3 years | 3 years |
| Copper Bowl Series (Normal weathering expected) | 3 years | 3 years |
| Evolution 360 and H2Onfire Series | Residential | Commercial |
| Polyethylene Basin and Liner | 3 years | 3 years |
| Water Pump | 2 years | 1 year |
| Float and Sensor | 2 years | 1 year |
| Hose and Fittings | 2 years | 2 years |
| Electronics and LEDs | 2 years | 1 year |
| Miscellaneous | Residential | Commercial |
| Ceramic Fiber Logs | 3 years | 2 years |
| Unfinished Fire Pit Enclosures | 3 years | 3 years |
| Finished Fire Pit Enclosures | 3 years | 3 years |
| Copper Bowl Series (Normal weathering expected) | 3 years | 3 years |
The defective product must be shipped back with an RMA (Return Merchandise Authorization) issued by HPC for that specific product which states the nature of the defect or warranty claim. Product to be returned should be packed carefully—HPC is not responsible for damage on returned items. The original purchase information will be required. RMAs are only valid for 30 days from the date of issue by HPC and will not be processed if received after the expiration date. The RMA number must be indicated on the outside of the return package and a copy of the RMA in the package with product.
Our warranty does not cover items that have been damaged by over-heating, modification, abuse, improper storage, installation, or maintenance. This warranty excludes claims for incidental or consequential damage and indirect-collateral expenses arising from product defects or warranty recovery.
Hearth Products Controls Company is not responsible for local codes and / or if any of our products are not approved for installation. Please check with your local building department or governing agencies for proper approvals before purchasing. HPC is not responsible for the actions including negligence of the installer.
Forno de Pizza
HPC Fire Inspired™ warrants that for a period of two years from the original purchase, this product will be free of defects in material and workmanship. Forno de Pizza, at its option, will repair or replace this product or component of the product found to be defective during the warranty period. Replacement will be made with new or remanufactured product or component. If this product is no longer available, replacement may be made with a similar product of equal or greater value. This is your exclusive warranty.
This warranty is valid for the original retail purchaser from the date of the initial purchase and is not transferable. Keep the original sales receipt. Proof of purchase is required to obtain warranty performance. HPC Fire Inspired™ dealers, service centers, or retail stores selling HPC Fire Inspired™ do not have the right to alter, modify or in any way may change the terms and conditions of this warranty. This warranty does not cover normal wear on parts or damage resulting from any of the following: negligent use or misuse of the product, improper handling, use on improper voltage or current, use contrary to the operating instructions, improper disassembly, repair or alteration by anyone other than HPC Fire Inspired™ or an authorized service center. Further, the warranty does not cover the improper use of gas and subsequent explosion or poisoning due to gas exposure, Acts of God, such as fire, flood, hurricanes, and tornadoes. Forno de Pizza’s two-year warranty only applies for the oven in residential use.
If extreme temperature fluctuation occurs HPC Fire Inspired™ cannot warranty improper heating of the refractory material, thus, cracks in the refractory material larger than one-sixteenth of an inch. If cracks become larger than one-eight of an inch please contact HPC Fire Inspired™ for repairing instructions or servicing. Please contact HPC Fire Inspired™ if you don’t understand your warranty or the instructions on how to use the oven.
HPC Fire Inspired™ SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE BREACH OF ANY EXPRESS OR IMPLIED WARRANTY OR CONDITIONS. SOME STATES, PROVINCES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. EXCEPT TO THE EXTENT PROHIBITED BY THE APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED IN DURATION TO THE DURATION OF THE ABOVE WARRANTY OR CONDITIONS. SOME STATES, PROVINCES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN APPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NO APPLY TO YOU. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state or province to province
Fire is dangerous, and we take your safety very seriously. Read about our certifications here and see why HPC Fire Inspired products are the safest fire features on the market.
