Tech Talk - Ventilation Requirements: Why Ventilation Matters HPC is dedicated to creating fire designs inspired by safety and innovated for your lifestyle. Purchasing HPC designs extends our customers a guarantee that they are getting carefully curated designs rooted in research and engineered to withstand the tests of time. Empowering our customers with knowledge is a true mission for HPC. This Tech Talk is dedicated to discussing why proper ventilation is imperative as well as HPC’s recommended ventilation requirements to ensure safety and functionality of every fire design. Ventilation: When constructing an enclosure for an HPC Fire insert, it is imperative to plan for proper points of ventilation. Installing points of ventilation ensures that your fire feature will have a supply of clean [...]

Tech Talk - HPC’s Signature Pilot Components: Rooted In Research Resulting In Perfectly Engineered Designs Every HPC design is rooted in research resulting in perfectly engineered appliances that are reliable, safe and elegant. HPC intentionally chooses quality materials to fabricate each piece resulting in long-lasting designs that can withstand harsh elements. Each component plays a crucial role. Today HPC wants to highlight the components which make up HPC’s signature pilot leaving our consumers more informed and empowered. Remote Control Electronic ignition EI Series: HPC’s Remote Control Electronic Ignition is supported by a pilot system that lights every time. The system is made up of several critical components that work together seamlessly ensuring safety and reliability. HPC utilizes high-grade materials such as commercial grade [...]

Tech Talk - CLEARANCES: Safety First Introduction: As Always HPC Fire Inspired has your back, creating safe functional designs that deliver every time. HPC puts safety at the forefront, developing features that create layers of protection. One of the most important safety features are proper clearances. HPC has developed clearances for every fire design from a match lit to electronic ignition. To ensure that HPC creates product lines safe for our users, we take special care in developing clearances as well as installation protocols. All HPC clearances, protocols and fire designs receive a continuous review by CSA and have received CSA stamp of approval. HPC also provides product installation instructions and guidelines clearly laying out the step-by-step process. These tools can be located [...]

Tech Talk - Engineered To Order: HPC Custom Considerations and Quoting Customized Engineered Designs: HPC is a leader within the fire industry and is expanding custom-engineered designs catering to consumer desires. As always, putting safety and functionality are at the forefront of every piece that goes into each fire appliance. HPC is actively working with CSA to achieve certification on each custom engineered design. Currently, each piece tooled by HPC is not only tested internally but is also tested by CSA to confirm its safety and functionality. The drive for safety and nothing less than excellence truly sets HPC apart from the competition as our custom designs are not pieced together with existing parts. Each design is catered to the specs of our [...]

Tech Talk - HPC’s Voltage offerings From High to Low HPC Is The Way To Go Intro: HPC Fire Inspired is always raising the bar while maintaining the pulse of industry standards to ensure the continued production of safe, reliable, and quality appliances. The team’s knowledge and ingenuity allow them to meld the latest technology with the highest standards within the fire industry. HPC upholds the criteria outlined by American National Standards Institute or (ANSI) . In addition, each appliance is individually tested and certified by CSA . This Tech Talk is dedicated to educating HPC consumers about the different voltage options that HPC offers and what applications each appliance would lend itself to as well as what accessories are a must-have to [...]

Tech Talk - Appliance Testing: HPC’s Certified Product Lines William A Foster, a decorated American Veteran once said: “Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction, and skillful execution; it represents the wise choice of many alternatives.” The HPC Fire Inspired Team is dedicated to creating safe and quality outdoor appliances that stand the test of time. Per Chuck Parsons, “We hold ourselves to a high standard. HPC upholds CSA certification standards on every part that goes into each fire appliance. Once assembled, each appliance undergoes rigorous testing ensuring every product that leaves our facility operates safely and at its optimal capacity.” In this Tech Talk, HPC would like to highlight our in-house [...]

Tech Talk - Augmented Reality Bringing Designs To Life Intro AR Benjamin Franklin once said, “ An investment in knowledge pays the best interest.” HPC Fire Inspired values the development of using their experience and knowledge to advance technology that enhances the customer experience. Augmented Reality (AR)Technology has truly revolutionized the consumer experience. HPC knew that AR could elevate customer engagement but the number of increased downloads has surpassed predictions. AR technology is becoming a part of everyday life. This technology allows our dealers to engage with customers virtually when in-person interaction is not an option. It truly removes barriers such as distance and time of travel while providing financial cost savings. Now is the time to invest in Augmented Reality. This Tech [...]

Tech Talk - Enhancing Consumer Experience HPC Fire Inspired Accessories Annette Franz, Founder and CEO of CX Journey once said, “In a world where products and services are becoming more and more commoditized, customer experience is the only true differentiator.” HPC Fire Inspired team is dedicated to enhancing consumer experience and values our vendors as we partner to achieve optimal customer satisfaction. This Tech Talk will review HPC accessories that may be added to our fire features to enhance the aesthetic design, safety, and ease of use Aesthetics: All of HPC’s Fire Inspired units can be designed to cater to client's unique personal styles. HPC provides a wide variety of accessories that can elevate the designs offering a more finished and [...]

A Valued Investment HPC Fire Inspired Vs. Big Box Stores: You Get What You Pay For The Great Elvis Presley once said, “Values are like fingerprints. Nobodies are the same, but you leave them all over everything you do.” HPC Fire Inspired designs definitely leave their mark within the fire industry. This Tech Talk will discuss HPC’s place within the fire feature industry versus Big Box Stores. We will hone in on what HPC values as a company comparing our patented technology, the quality, and robustness of our appliances as well as the safety features with Big Box Store brands. In the end, we will let the customer decide what rings true to their personal values. Technology: HPC’s dedicated Research and [...]

The Pulse of HPC: Introducing Our Customer Service Specialist Team “Building a good customer experience does not happen by accident. It happens by design (Clare Muscutt, CEO).” HPC Fire Inspired has always valued our business partners and customers. In response to changing times, HPC has focused on evolving to meet the ever-changing needs. Over the past year, HPC has made active strides towards increasing our visibility and accessibility to provide our consumers and market partners with outstanding service. This Tech Talk is dedicated to the establishment of HPC’s Customer Service Specialist Team and their role in elevating the overall service HPC provides. Establishment of Customer Specialist: In response to the demands of the market, HPC saw a need to ramp [...]