Tech Talk - Enhancing Consumer Experience HPC Fire Inspired Accessories Annette Franz, Founder and CEO of CX Journey once said, “In a world where products and services are becoming more and more commoditized, customer experience is the only true differentiator.” HPC Fire Inspired team is dedicated to enhancing consumer experience and values our vendors as we partner to achieve optimal customer satisfaction. This Tech Talk will review HPC accessories that may be added to our fire features to enhance the aesthetic design, safety, and ease of use Aesthetics: All of HPC’s Fire Inspired units can be designed to cater to client's unique personal styles. HPC provides a wide variety of accessories that can elevate the designs offering a more finished and [...]

A Valued Investment HPC Fire Inspired Vs. Big Box Stores: You Get What You Pay For The Great Elvis Presley once said, “Values are like fingerprints. Nobodies are the same, but you leave them all over everything you do.” HPC Fire Inspired designs definitely leave their mark within the fire industry. This Tech Talk will discuss HPC’s place within the fire feature industry versus Big Box Stores. We will hone in on what HPC values as a company comparing our patented technology, the quality, and robustness of our appliances as well as the safety features with Big Box Store brands. In the end, we will let the customer decide what rings true to their personal values. Technology: HPC’s dedicated Research and [...]

The Pulse of HPC: Introducing Our Customer Service Specialist Team “Building a good customer experience does not happen by accident. It happens by design (Clare Muscutt, CEO).” HPC Fire Inspired has always valued our business partners and customers. In response to changing times, HPC has focused on evolving to meet the ever-changing needs. Over the past year, HPC has made active strides towards increasing our visibility and accessibility to provide our consumers and market partners with outstanding service. This Tech Talk is dedicated to the establishment of HPC’s Customer Service Specialist Team and their role in elevating the overall service HPC provides. Establishment of Customer Specialist: In response to the demands of the market, HPC saw a need to ramp [...]

Creating An Oasis HPC’s Electronic Ignition And Hospitality AmexBusiness once stated, “ by connecting with your customers, you can optimize their experience and gain their loyalty.” Connection is a key element in the business of Hospitality. A deeper connection is made by seeking to understand what patrons want. Offering amenities can set your business apart and leave guests feeling as though you are truly invested in the enjoyment of their experience. Imagine yourself as a guest walking up to a luxury hotel taking in the initial first impression and being greeted by a beautiful fire feature. Such a statement piece creates a welcoming home away from home atmosphere leaving a lasting mark on all who take in the scene. HPC Fire Inspired offers [...]

Knowing Your Source Of Fuel Natural Gas and Propane Fueled Fire Features HPC Fire Inspired is a true leader in the fire feature industry. HPC is truly dedicated to the innovation of technology that produces diverse, safe, and quality product lines which enhance consumers’ experiences. This is evident by the many accolades that HPC has received within the industry for being the first to offer CSA Certified Outdoor Fireplace burner inserts, CSA certified fire on water, as well as CSA Certified Ready to Finish small tank kits. HPC also lead the industry by offering electronic ignition (EI), developing thermocouple sensing with an EI control module, as well as creating the SmartArc Tiki Torch, and offering a patented Penta Burner using less gas while [...]

Here’s What’s Cooking In Our Oven Let’s Get Cooking In HPC Forno de Pizza Oven Intro: Dione Lucas, an infamous chef who was the first female graduate of Le Cordon Bleu once said, “The preparation of good food is merely another expression of art, one of the joys of civilized living.” HPC Fire Inspired wants to welcome you to the art of cooking with our Forno de Pizza oven. HPC Fire Inspired strives to educate our consumers so that they may enjoy their investments to the fullest. In this Tech Talk, we will dive deeper into what’s happening in the Forno de Pizza Oven while you are cooking as well as highlight the Forno de Pizza accessories and share some of our signature [...]

The Flame Of Your Dreams: Maximizing Flame Height Through Proper Installation William Shakespeare once said Fire that’s closest kept burns most of all. HPC Fire Inspired values and listens to the desires of our customers. In turn, responds by creating designs that achieve diverse aesthetics and functions while bringing dreams to reality. HPC Fire Inspired Research and Design Team are dedicated to ensuring each piece of your fire feature is tooled properly. From the orifices to the ports, each part is inspected and tested before it reaches the hands of our customers. Thus ensuring our burners will light every time. In this Tech Talk, HPC Fire Inspired will highlight how critical proper installation is to the functioning of [...]

Old World Cooking With Modern Convenience HPC Forno de Pizza “The most beautiful things in life are not physical things. They’re people, places, memories, and pictures. They’re feelings and moments, and smiles and laughter (Joanie SLM).” HPC Forno de Pizza creates opportunities for families and friends to come together to celebrate traditions through cooking with fire. HPC Fire has provided Forno de Pizza with flame sensing technology and technological support since 2009. In 2020, HPC officially acquired Forno de Pizza to take the company to new heights and to offer customers outdoor dining products. Hugo Laranja’s true passion for the engineering design and mission for the oven to be safe, aesthetically pleasing, and simplistic to use made for a perfect union with [...]

It’s All About Stainless Steel Benefits Of HPC’s Stainless Steel Torpedo Burner John A. Shedd once said, “A ship in the harbor is safe, but that is not what ships are built for.” HPC’s Research and Design Team Lead by our top-notch Engineers breathes life to this quote with each design they create. Partick Schatz, an HPC engineer speaks to the extensive research that goes into each piece. He states, “Our product designs are carefully curated, with safety at the forefront while HPC’s testing team proves out functionality and performance before each design is approved.” This Tech Talk is dedicated to the brilliant design of HPC’s Stainless Steel Torpedo Burner and will also provide a comparison to a Jetted Brass Burner. HPC’s [...]

Fire At Your Fingertips: Bluetooth Syncing HPC Fire Inspired values our customers and wants to ensure that they receive the upmost care. Our National Fireplace Institute Certified Tech Team strives to keep our patrons informed. Chuck Parsons shared the importance of the HPC Tech line and how it allows HPC providers to remain in touch with consumer needs. In response to recent inquiries regarding our Remote Electronic Ignition Control technology (EI Series), HPC is dedicating this Tech Talk to provide education around Bluetooth syncing. This Tech Talk will explain the benefits of our Bluetooth features as well as walk you through the steps to sync your remote and HPC Fire App with your desired fire design. Benefits of Remote Electronic Ignition Control [...]